Managing with Measures – A How-To Training Seminar
19-20 October 2010, Park Plaza Westminster Bridge, London
19 October, 2010
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8:30
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9:00 |
Introduction and Overview
Palladium trainers will kick off the course with introductions, expectations, and a discussion regarding the measure challenges participants are presently experiencing. The topic of measures and measurement will be introduced and the course overview will be provided. The role measures play in driving and aligning overall organizational performance will be discussed. State of the art research will be presented, highlighting the challenges of performance measurement today. Instructors will answer the question “why measure?” and will summarize the history of performance measurement and the present point of view from Palladium.
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11:00 |
Measures and Measuring - Basic
This module will explain and describe basic measure design, process development, and implementations. Key definitions will be discussed explaining measures, measurement, and measurement systems/frameworks. Types of effective measures will be identified and key types of basic measures that every manager needs to know will be discussed to include strategic, operational, financial, customer, process, learning, and growth as well as leading and aging, and tangible and intangible. Examples of types of measures and when to use them will be described. During this module, participants will be given an opportunity to self assess their own measurement practices.
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13.00 |
LUNCH
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14.00 |
Measures and Measuring - Advanced
Building upon basic measures, this module will present advanced measure techniques – their design and implementations. Advanced measures to be reviewed include driver measures, leading indicators of future outcomes, driver trees, and value drivers versus value builders. Various measurement frameworks will be discussed.
Exercise: Value Driver Creations
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15:30 |
Analyzing Measurement Data
Measurement analysis is the process used to determine the effectiveness of performance. The process of data analysis includes deciding on the appropriate analysis to conduct, preparing data for analysis, and summarizing results. Techniques to analyze measurement data will be defined and explained, including: Root Cause Analysis (RCA), Process Analysis, and Failure Analysis.
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17:30 |
RECAP OF DAY ONE
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17:45 |
COCKTAIL RECEPTION
OPTIONAL ONE-ON-ONE CONSULTATIONS WITH PALLADIUM PRACTITIONERS |
20 October, 2010
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11:00 |
Managing the Measurement Process
The measurement value chain will be defined and described. How to move through the steps in the measurement value chain from the keys steps of gathering, analyzing, interpreting, and informing to exposing real opportunities, providing testable impacts and leading to certain outcomes.
Exercise: Assessing Your Organization’s Measurement Value Chain
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13:30 |
LUNCH
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14:30 |
Mission Critical Measures Every Manager Must Know
This module will present Palladium’s point-of-view on the critical measures every manager should know including Lifetime Value, Net Provider Score, DuPont ROI, EVA, Relative Market Share, and Concentration Ratio. Examples of how these measures have been used will be provided.
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15:30 |
Measurement Problems and Pitfalls
Measurement data is critical to aligning and driving efforts toward meeting strategic goals, assessing quality and effectiveness of core processes, closing gaps through corrective actions, tracking progress toward strategy, and supporting accountability and communication through an organization. But there are problems and pitfalls associated with performance measures including selecting the wrong measures, misuse of measures such as point measures that produce misleading results, proliferation of measures with little impact, as well as a host of other challenges. This module will describe the consequences of misuse of performance measures along with the associated wrong behaviors, and will identify practices participants can employ to avoid these problems.
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16:45 |
Diagnosing the Effectiveness of Your Measurement System
The Measures Training will conclude with a review of how to diagnose the effectiveness of a measurement system. It will assess the measurement system’s efficiency versus effectiveness, and its impact on organizational assets and behaviors in the achievement of strategy. Finally, a measurement system audit will be presented.
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17:30 |
SUMMARY OF KEY LEARNING POINTS FROM THE SEMINAR.
SEMINAR CONCLUDES |
Registration Fees
Fee per delegate before 30 July, 2010
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€1,995 + VAT @ 17.5% for single registration |
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€1,695 + VAT @ 17.5% for three or more enrolling together |
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€1,495 + VAT @ 17.5% for six or more enrolling together (team learning pays! |
Fee per delegate after 30 July, 2010
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€2,295 + VAT @ 17.5% for single registration |
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€1,995 + VAT @ 17.5% for three or more enrolling together |
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€1,795 + VAT @ 17.5% for six or more enrolling together (team learning pays!) |
Registration must be accompanied by payment. We accept Visa, Mastercard and American Express credit cards. Bank details for wire transfer are posted below and cheques can be made payable to Palladium Group UK.
Bank Account Details
Bank Name: Royal Bank of Scotland (RBS)
Branch Name:: London, City Office
Sort Code: :16 10 70
Account Number:10085437
BIC: RBOSGB2L
Account Name: Palladium UK Ltd
IBAN:GB86RBOS16107010085437
Cancellations
Substitutions may be made at any time, provided you confirm in writing. Cancellations will be accepted up to 28 September and refunds issued. Cancellations received after this date are still liable for the registration fee. Registered delegates who do not attend are liable to pay their registration fee.
Dress
Business casual
Location & Accommodations
The Seminar is being held at the brand new Crowne Park Plaza Westminster Bridge Hotel, 200 Westminster Bridge Road, London SE1 7UT. Located in the heart of London on the vibrant South Bank, opposite Big Ben and the Houses of Parliament, this new hotel features contemporary guest rooms and 5 restaurants and bars. The hotel is close to Westminster and Waterloo train Stations. A block of rooms have been reserved at a rate of £154 (+VAT) per night, inclusive of breakfast. To reserve a room, contact Reservations at +44 (0) 844-415-6780 or email ppwlres@pphe.com.
To secure alternative hotel accommodation in an area of London of your choice, contact hotel booking agency Central Rez on +44 845 6588862 or email reservations@centralrez.co.uk for a range of options.
Exhibits and Sponsorship
If your organization would like to exhibit a software solution associated with Measurement at the Seminar, please contact Julie Clare at jclare@thepalladiumgroup.com.
Further Information
For more information about this event, please contact Suzy Sclater at +44 1225 462298 or via email at ssclater@thepalladiumgroup.com.