5-6 November 2009 - London
Part of Palladium’s 2009 BPM Week
The Managing with Measures Seminar is part of Palladium’s 2009 Business Performance Management Week taking place from 3-6 November in London. The agenda for the seminar is detailed below. We recommend that you extend your learning experience and join us for the Measure Monitor & Manage Executive Conference taking place immediately before the seminar. With more demand than ever placed on executives to provide increased visibility, coordination between departments, and actionable information—companies are looking for effective ways to measure, monitor and manage what really matters in order to execute their strategy and drive enhanced performance.
5 November, 2009
8:30 REGISTRATION AND COFFEE
9:00 INTRODUCTION AND OVERVIEW
Palladium trainers will kick off the course with introductions, expectations, and a discussion regarding the measure challenges participants are presently experiencing. The topic of measures and measurement will be introduced and the course overview will be provided. The role measures play in driving and aligning overall organizational performance will be discussed. State of the art research will be presented, highlighting the challenges of performance measurement today. Instructors will answer the question “why measure?” and will summarize the history of performance measurement and the present point of view from Palladium.
MEASURES AND MEASURING - BASIC
This module will explain and describe basic measure design, process development, and implementations. Key definitions will be discussed explaining measures, measurement, and measurement systems/frameworks. Types of effective measures will be identified and key types of basic measures that every manager needs to know will be discussed to include strategic, operational, financial, customer, process, learning, and growth as well as leading and aging, and tangible and intangible. Examples of types of measures and when to use them will be described. During this module, participants will be given an opportunity to self assess their own measurement practices.
13.00 LUNCH
14.00 MEASURES AND MEASURING - ADVANCED
Building upon basic measures, this module will present advanced measure techniques – their design and implementations. Advanced measures to be reviewed include driver measures, leading indicators of future outcomes, driver trees, and value drivers versus value builders. Various measurement frameworks will be discussed. Exercise: Value Driver Creations
ANALYZING MEASUREMENT DATA
Measurement analysis is the process used to determine the effectiveness of performance. The process of data analysis includes deciding on the appropriate analysis to conduct, preparing data for analysis, and summarizing results. Techniques to analyze measurement data will be defined and explained, including: Root Cause Analysis (RCA), Process Analysis, and Failure Analysis.
17:45 RECAP OF DAY ONE
18.00 COCKTAIL RECEPTION
OPTIONAL ONE-ON-ONE CONSULTATIONS WITH PALLADIUM PRACTITIONERS
6 November, 2009
9:00 PRESENTING MEASUREMENT DATA
This module will review the ways to clearly communicate and present measurement data for maximum impact—including the principles of effective information design an understanding of the type of data to be presented, the key feature or message to be portrayed, how the information will be used, and the intended audience. Types of data presentations will be defined and reviewed relative to effectiveness and use with measurement data—graphs / diagrams, charts, time series, multivariate data presentation, etc. Exercise: Modeling and Presenting Data
MANAGING THE MEASUREMENT PROCESS
The measurement value chain will be defined and described. How to move through the steps in the measurement value chain from the keys steps of gathering, analyzing, interpreting, and informing to exposing real opportunities, providing testable impacts and leading to certain outcomes. Exercise: Assessing Your Organization’s Measurement Value Chain
13:15 LUNCH
14:15 MISSION CRITICAL MEASURES EVERY MANAGER MUST KNOW
This module will present Palladium’s point-of-view on the critical measures every manager should know including Lifetime Value, Net Provider Score, DuPont ROI, EVA, Relative Market Share, and Concentration Ratio. Examples of how these measures have been used will be provided.
MEASUREMENT PROBLEMS AND PITFALLS
Measurement data is critical to aligning and driving efforts toward meeting strategic goals, assessing quality and effectiveness of core processes, closing gaps through corrective actions, tracking progress toward strategy, and supporting accountability and communication through an organization. But there are problems and pitfalls associated with performance measures including selecting the wrong measures, misuse of measures such as point measures that produce misleading results, proliferation of measures with little impact, as well as a host of other challenges. This module will describe the consequences of misuse of performance measures along with the associated wrong behaviors, and will identify practices participants can employ to avoid these problems
DIAGNOSING THE EFFECTIVENESS OF YOUR MEASUREMENT SYSTEM
The Measures Training will conclude with a review of how to diagnose the effectiveness of a measurement system. It will assess the measurement system’s efficiency versus effectiveness, and its impact on organizational assets and behaviors in the achievement of strategy. Finally, a measurement system audit will be presented.
SUMMARY OF KEY LEARNING POINTS FROM SEMINAR
17:00 SEMINAR CONCLUDES
Enrollment Fees – Seminar Only
Fee per delegate before 30 September, 2009
€1,995 + VAT @ 15% for single registration
€1,795 + VAT @ 15% for three or more enrolling together
€1,595 + VAT @ 15% for six or more enrolling together (team learning pays!)
Fee per delegate after 30 September, 2009
€2,295 + VAT @ 15% for single registration
€1,995 + VAT @ 15% for three or more enrolling together
€1,795 + VAT @ 15% for six or more enrolling together (team learning pays!)
Book to attend the combined Conference & Seminar featured in Palladium’s 2009 BPM Week and benefit from highly discounted rates:
Enrollment Fee – Conference and Seminar
Fee per delegate before 30 September, 2009
€2,995 + VAT @ 15% for single registration
€2,845 + VAT @ 15% for three or more enrolling together
€2,695 + VAT @ 15% for six or more enrolling together (team learning pays!)
Fee per delegate after 30 September, 2009
€3,295 + VAT @ 15% for single registration
€3,045 + VAT @ 15% for three or more enrolling together
€2,895 + VAT @ 15% for six or more enrolling together (team learning pays!)
Enrollment must be accompanied by payment.
We accept Visa, Mastercard and American Express credit cards. Bank details for wire transfer are posted below and cheques can be made payable to Palladium Spain S.L.
Bank Account Details
Account Name: Palladium
Bank Address: Caja de Ahorros y Pensiones de Barcelona, La Caixa
Account Number: 2100 3144 27 2200119245
Sort Code: 16 10 70
IBAN: ES7021003144272200119245
SWIFT: CAIXESBBXXX
Cancellations
Substitutions may be made at any time, provided you confirm in writing. Cancellations will be accepted up to 9 September 2009 and full refunds issued. Cancellations received after this date are still liable for the registration fee. Registered delegates who do not attend are liable to pay their registration fee.
Dress
Business casual
Location & Accommodations
The Conference is being held at the 5 star Hyatt Regency – The Churchill, 30 Portman Square, London. Standard Room double occupancy £215 inclusive of VAT @ 15% and breakfast. The Palladium Group Rate will be available from 1 July 2009. Contact Paola at proisner@thepalladiumgroup.com for details.
Sponsor
For information on sponsorship opportunities, please contact Julie Clare at jclare@thepalladiumgroup.com.
Further Information
For more information about this event, please contact Paola Roisner at +44 1225 462298 or via email at proisner@thepalladiumgroup.com.