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Clinics |
Tuesday, September 9, 2008 |
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8:00-9:00 AM |
Registration and Continental Breakfast |
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9:00 AM-12:30 PM |
Clinic A: Selecting the Right Measures, Mario Bognanno, Palladium Group, Inc. |
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12:30-1:30 PM |
Networking Luncheon |
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1:30-5:00 PM |
Clinic C: Approaches to Performance Mgmt & Measurement: You say Scorecard, I say Dashboard, Andrew Pateman, Palladium Group, Inc. |
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1:30-5:00 PM |
Clinic D: Embedding Analytics into Performance Management & Business Processes, Mark Lorence, Palladium Group, Inc. |
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5:00-6:30 PM |
Welcome Reception and Solution Resource Center |
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Day 1 |
Wednesday, September 10, 2008 |
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7:00-8:00 AM |
Registration & Continental Breakfast |
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8:00-8:15 AM |
Conference Welcome & Chair Address: Andrew Pateman, Palladium Group, Inc.
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8:15-9:00 AM |
Plenary Address: Performance Management: A Rationale for Change, Howard Dresner, Noted Author & Former Gartner Research Fellow |
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9:00-9:30 AM |
Networking Break |
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Theme 1 |
Measure What Matters |
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9:30-10:15 AM |
Keynote Address: Metrics That Matter - Top 10 Metrics Missing from Most Scorecards, Mark Graham Brown, Leading Expert on Performance Measurement & Noted Author |
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10:15-10:45 AM |
Translating Strategy to Measures: Describing the Canadian Blood Services Journey, Sophie de Villers, Canadian Blood Services |
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10:45-11:15 AM |
Benchmarking at Arizona Public Service: How to Strike a Balance between "Aura" & "Cynicism," Kirk J. Gould, Arizona Public Service |
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11:30 AM-12:20 PM |
Facilitated Discussion Forum |
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12:30-1:30 PM |
Networking Luncheon & Solution Resource Center |
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Theme 2 |
Monitor What You Measure |
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1:30-2:15 PM |
Keynote Address: Strategy Based Analytics, Dennis Campbell, Harvard Business School |
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2:15-2:45 PM |
Operationalizing WellPoint Dental and Vision Strategies with the Balanced Scorecard, Dr. Ferdinand Tesoro, WellPoint
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2:45-3:15 PM |
Using Analytics to Improve Quality & Customer Satisfaction at Ahold Financial Services, Kris Murphy, Ahold US Retail & Dave Hooper, Ahold Financial Services |
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3:15-3:45 PM |
Linking Strategy to Operations in Life Sciences: Brand Management,
Michael Contrada and Randall Cole, Palladium Group, Inc. |
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4:00-4:50 PM |
Facilitated Discussion Forum |
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5:00-6:30 PM |
Networking Reception & Solution Resource Center |
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Day 2 |
Thursday, September 11, 2008 |
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7:15-8:00 AM |
Continental Breakfast Overview of Drs. Kaplan & Norton's Action Learning Community "Linking Strategy and Operations"
Randall Russell, Palladium Group, Inc. |
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8:15-8:30 AM |
Day 2 Welcome Address: Andrew Pateman, Palladium Group, Inc. |
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Theme 3 |
Manage for Excellence |
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8:30-9:15 AM |
Keynote Address: Aligning Strategy & Performance Measures with Risk Management, Dr. Mark Frigo, DePaul University and Noted Author |
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9:15-10:15 AM |
Keynote Address: Say It With Charts: Improving Your Ability to Choose & Design Charts that Make a Difference, Gene Zelazny, McKinsey & Co. and Noted Author |
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10:15-10:45 AM |
Networking Break |
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10:45-11:30 AM |
Driving Breakthrough Results with Strategy Review Meetings,
Jay Weiser, Principal, Palladium Group, Inc. |
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11:30 AM-12:00 PM |
Managing the Risks of a Strategic Project Portfolio at United Illuminating, Brian Horgan, & Philip Turner, United Illuminating Company |
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12:00-1:00 PM |
Networking Luncheon & Solution Resource Center |
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1:00-1:30 PM |
Building a Culture of Performance Excellence at Skanska USA, Allen Emerick, Skanska USA Building, Inc. |
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1:40-2:30 PM |
Facilitated Discussion Forum |
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2:30-3:15 PM |
Keynote Address: Agility, Data & Leadership: The Formula for Success, Steve Stanton, Pioneer of Process-centered Innovation & Noted Author |
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3:15-3:30 PM |
Conference Wrap Up |