Keynote Addresses
The Nuts and Bolts of Performance Measurement:
Driving Decisions with Data
Wayne Eckerson, Author, Performance Dashboards: Measuring, Monitoring, and Managing Your Business
Executing strategy requires employees to make thousands of decisions daily. But are they good ones? Do they rely on gut feel or facts? Do they know high priority issues to tackle based on your organization’s goals, plans, and metrics? Do they have data to accurately interpret what is happening with customers, suppliers, and competitors? Can they work proactively to optimize sales, service, marketing, supply chain, and other core processes? In most organizations, the answer is no. Most still run operations using a lethal mix of outdated assumptions and inconsistent data and definitions propagated by renegade spreadsheets and desktop databases.
Without a strong data foundation and accurate measurements, organizations can’t optimize performance let alone achieve strategic objectives and plans. This keynote will outline best practices for creating and governing a data and decision making infrastructure for achieving success with performance management. It will discuss how to create a single version of truth, deliver pervasive business intelligence, measure things that matter, and improve the quality and effectiveness of decisions.
Key Issues
• Creating a shared vocabulary and deliver high quality data
• Moving from reporting to analytics to prediction
• Creating effective metrics that measure what matters
• Creating a network of performance dashboards aligned with strategy
• Applying governance to reporting and decision making
Winning Decisions: Getting it Right the First Time!
Dr. Franck Schuurmans, Decision Strategies International, Inc.
Making decisions in an atmosphere of increasing time pressure, uncertainty, and conflicting advice creates challenges for any manager. Making sound leadership decisions in crisis situations is even more demanding. In this highly interactive session, Dr. Schuurmans will provide an overview of the key cognitive obstacles to sound decision making, which makes us repeat the same mistakes except with more gusto. An expert in strategic planning and executive decision making, Dr. Schuurmans will help delegates understand how to frame complex issues appropriately and present a roadmap for making winning decisions every time, by alerting managers to common thinking traps and by offering practical remedies. In addition, Franck will present scenario planning as a tool for improved decision making under conditions of complexity and uncertainty to help business leaders identify risk and the necessary risk mitigating steps, as well as opportunities for profit.
Key Issues
• Framing complex issues for more effective decision-making.
• Avoiding common thinking traps that lead to bad reasoning and poor decisions.
• Learn a simple process for improving decisions both individually and at a group level
• Understand Scenarios as a tool for better decision making