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Industry: Information

Inducted: 2012

Regions: americas

Country: Mexico

Announcement Excerpt:

Responding to increasing competition in the telecommunications industry, Cablevision Mexico implemented a Balanced Scorecard program in 2008 to ensure its future success by improving capacity and infrastructure to deliver high-quality video, voice and broadband services. During the early years they achieved internal synergy, gained workforce commitment, and established a new culture of performance. Hard benefits followed, including significant improvements in customer satisfaction (including a strong emotional link and a differentiated customer experience) and breakthrough financial performance (EBITDA and sales).

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