Industry: Other Services
Country: United States of America
The social services arm of the Archdiocese of Boston works to improve the lives of the poor. In 2008 CCAB implemented a Balanced Scorecard program in response to declining donations. Employees now focus on activities that are most impactful on the lives of their customers. By 2012 they moved from a budget deficit to a surplus, the number of people receiving food grew by 34%, and they are perceived by parents as one of the best daycare providers in the area.