Industry: Public Administration
San Fernando, the capital of the province of La Union in the Philippines, was selected by the Institute for Solidarity in Asia to pilot a Balanced Scorecard program in 2004. The city sought to use innovative management systems to enhance its delivery of public services, focusing on enhancing the quality of life for constituents and improving financial and resource management. San Fernando saw extraordinary benefits: the incidence of poverty dropped 74% over only seven years, and the number of businesses grew precipitously. They have won numerous awards as a business-friendly and competitive city.