Industry: Public Administration
Country: United States of America
The Florida city of Tamarac's motto is "Committed to Excellence…Always" and as such is determined to become a high performance organization. Over the last few decades, a significant change in the median age created new service needs. Tamarac's city manager decided to employ the Balanced Scorecard to streamline operations and deliver services to all segments of the population in the most cost-effective way. Since implementing the Balanced Scorecard, Tamarac has achieved higher resident satisfaction with city services, improvements to division and department performance, a strong financial outlook, and increased engagement of the workforce.