Industry: Retail Trade
Renault entered the Australian market with plenty of promise in 2001, but by 2009 industry experts were already predicting their exit. Their excellent implementation of the Balanced Scorecard contributed to a dramatic turnaround. After three years, they nearly tripled sales and more than doubled their dealers nationwide, and they have also won public recognition as a best employer. They also successfully navigated the depreciation of the Australian dollar in 2013, increasing sales volume despite the economic downturn.