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Building a Cascading Programme

How can you be sure that implementing the Balanced Scorecard will promote strategy execution within your organisation? In an increasingly service-based economy, where even manufacturers of commodities need customer-intimacy strategies to compete, employees at all levels need to know how they support the organisation’s overall goals. A proven way to make this happen is by cascading Balanced Scorecards throughout the organisation. But deciding how many and how far to cascade is not always obvious. Tackling these questions sometimes reveals an organisational strategy that is not thoroughly articulated or one whose structure doesn’t conform to its strategy. Cascading decisions can make or break your BSC effort.