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Does Your Organisation Have the Capabilities to Execute its Strategy?

No organisation can successfully execute strategy without the right people, processes and technology (and information) capabilities. Yet, surprisingly, many organisations lack a clear idea of what capabilities are required and where the deficiencies are. The approach described in this article, which builds on Kaplan and Norton’s concept of human capital and IT readiness reporting, provides a road map for organisations to follow to identify and assess capability gaps and puts in place a management process to close these gaps.