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Transforming the Whole of Government through the Balanced Scorecard

With many stakeholders to serve that oftentimes have conflicting demands, managing government is by nature messy. Complex trade-offs and unaligned entity-level strategic priorities often lead to resource inefficiency and failure to deliver on well thought-out strategies.

This paper describes how the Balanced Scorecard strategy management system can bring together disparate government entities behind a shared whole of government vision. The Emirate of Abu Dhabi, United Arab Emirates (UAE) illustrated best practice in using a 'Whole of Government' framework for successful multi-entity strategy execution.